Consumers want Internet-connected services that will take care of everyday, repetitive tasks for them and anticipate their needs with timely reminders and encouragement. They’d also like to have options to choose among in terms of service providers — and if they get user-friendly technology that delivers on what’s promised, then those companies can expect to get return business.
Those were among the lessons shared by CTAM from a new study of “connected consumers” done with Magid. The research involved focus groups of “Internet of things” early adopters and people who were interested in acquiring smart-home products. CTAM plans to release the study to members of the marketing association soon, after discussing it at a meeting in New York on Tuesday of the cable and telecommunications marketing association’s Advanced Video and Insights + Analytics councils.
CTAM CEO Vicki Lins said the research pointed to opportunities for cable companies and programmers, even though the brands that consumers in the study expected to rely on for connected tech solutions were Google, Amazon, Apple and Microsoft. Consumers said they want a range of choices, and if cable companies can serve their consumers well and continue introducing voice-enabled search and other time-saving innovations on top of reliable broadband, then cable can win its share of their business, she said.
In August, Magid worked with more than 100 men and women on the study. They were a mix of pay-TV customers, cord cutters and cord nevers and were in 15 focus groups in three cities (Austin, Texas; San Francisco, Calif., and Alexandria, Va.).
Early adopters were “forgiving and demanding,” CTAM and Magid said, and Internet-of-Things prospects were “excited, yet hesitant.”
Google’s combining of calendar and map apps to send a reminder that it’s time to head out to the next destination is the kind of application consumers are looking for. “As consumers become accustomed to everything being one click or voice command away, they grow frustrated by routine tasks that could be solved more intelligently,” Jill Rosengard Hill, executive vice president at Magid, said about the study. This leads consumers to believe that the more technology delivers in one part of their life, the more it should simplify the other parts of their life.”
Team Magid on “internet of intelligence”
Left: Magid expert, Elizabeth Clinard, gives insight on reasons consumers want an “internet of intelligence” to help them take care of everyday, repetitive tasks for them and anticipate their needs with timely reminders and encouragement.
Right: Magid experts,Maryann Baldwin and Jennie Finerty, explore the connected consumer and discuss the creative and unique IoT solutions created by the early adopters.
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