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Magid is disrupting the entertainment industry with our approach to creating nuanced emotional data products to solve pressing business problems.  EmotionalDNA® is applicable whenever people care about what they consume–and that covers a lot of territory! Currently we have a heavy, but not exclusive concentration in entertainment, and we are building out other areas with high potential.

Magid is seeking a Customer Success Manager (CSM) to join our EmotionalDNA team. The ideal candidate will have a passion for connecting compelling consumer motivation to business outcomes in a fast-paced and team driven culture. If you have experience building strong relationships with clients in order to drive their success by optimal use of a product, this may be the position for you.

The eDNA Customer Success Manager will have experience managing, mentoring, renewing and engaging clients. The CSM has experience demonstrating in-depth knowledge of the customer’s business and acting as a liaison between product teams and client needs. The CSM is a problem-solver and has experience providing proactive communication to best manage customer expectation with product deliverables. The eDNA CSM is empathic to client needs and expert in communication. The ideal candidate is enterprising, analytical and has experience on-boarding and training customers to ensure a satisfactory experience.

Success in this position requires a high degree of energy, secure confidence for proactive outreach and creativity to plan and execute programs and communication to engage clients. Organizational and execution skills are foundational for this position.  As eDNA is a data driven tool to inform media company decisions, experience in media is a must, as is business acumen, analytical and problem-solving skills.

The CSM has the potential for management responsibility. They will influence a wide variety of external customers and the eDNA® Customer Success and Product Teams.  Our team is smart, fun, supportive and creative.

Required skills and expectations:

Bachelor’s degree required; MBA, MA, MBAS preferred

  • 10+ years of customer service/ customer success or product marketing experience
  • Experience working directly with large B2B media clients
  • Experience creating training and service plans for products
  • Experience with project management
  • Experience as an integral part of a product team
  • Experience collaborating with a wide variety of functional areas: sales, consultation, research, marketing to deepen client engagement in eDNA and inform new product features and refinements.

Qualifications and Skills:

  • High energy and outgoing personality
  • Curious mind and proactive learning style
  • Sales-like mentality to building client relationships and articulating value
  • Quantitative reasoning skills
  • Exceptional communicator and skilled storyteller
  • Highly creative and proactive approach to client engagement
  • Excellent written and verbal communication skills
  • Self-motivated, highly collaborative, creative, goal oriented
  • Experience interacting with and influencing all levels from associates to executives
  • Knowledge of today’s media landscape, data products and evolving technologies
  • Familiarity/experience with qualitative/quantitative research and consumer insight
  • Proactive, out-of-the-box thinker, recognizing and executing items beyond the immediate request
  • Flawless executer from start to finish with an impeccable attention to details

If you see yourself in the above description – or want to see yourself there – please send us your resume and a cover letter.  Apply by emailing careers@magid.com and reference the job title in the subject line.

ABOUT MAGID:

Magid is a consumer-centered business strategy company, delivering courageous thinking that shapes better experiences, products and services. Since 1957, thousands of local and global brands in over 40 countries have engaged the firm for bold ideas that have helped achieve innovation and success. The Magid team is passionately curious and driven by the pursuit to improve the human experience with every engagement.

We offer competitive compensation, medical, dental, long and short-term disability, 401K and more. Magid provides equal employment opportunities (EEO), and all employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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